Preflight engine error

[TBall_Sydney]

All my preflights are erroring.

I get the same message:

"failed to initialise preflight engine PTB_eerrUnkown"

Any suggestions

Tim

[JavierM-Xerox]

No good ones... You could try exporting all the hot folders / workflows / etc. and uninstalling / reinstalling. Beyond that this is something that should go to the hotline as it requires development involvement.

[ChrisBeech]

I am experiencing the same issue today as well. this is true on a new install with simply the lastest version of the Easy Starts loaded.

[JavierM-Xerox]

What version of Acrobat did you use to create the preflight profile?

I would get this to the hotline as a developer needs to look into this.

[ChrisBeech]

In my case I am simply using the 'Basic Preflight' profile which came with the 'Easy Starts'. 

Chris

[JavierM-Xerox]

I made that profile and use it every day on multiple systems using multiple operating systems. It was built using Acrobat XI.

If you are installing 3.0.1.2 there's an utility in the install directory called SystemCheck. Run that from a Command prompt to ensure all prerequisites have been properly configured.

I would also not delay in getting this escalated. The only path to a developer is through the hotline.

[ChrisBeech]

I ran the systemCheck.exe and the only warning it comes back to is and unknown edition of SQL Server (evaluation). See attached. Is this enough to prevent preflight from running? Is there a dependency on this?

[JavierM-Xerox]

This is a warning and not an error. I would not expect that to be a problem (we do most testing against the Express and Standard versions hence the warning).

You are using SQL Server 2012 SP1 which is what we nominally require. If that's the only warning / error SystemCheck brings up then your system is setup as expected.

[JavierM-Xerox]

Are you able to escalate the "failed to initialise preflight engine PTB_eerrUnkown" to the hotline? That's quite a bit out of my technical depth.

[ChrisBeech]

I have logged a support case. Awaiting a call back.