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nick_mpd Frequent Member
Frequent Member

Printer - Queue Not Accepting Jobs

Hi

 

I notice our iGen5 suddenly has a submission status of 'Queue Not Accepting Jobs'.

What's the cause of this please? The mahcine is currently online and printing fine. The IP address has not changed.

 

Thanks

 

 

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Re: Printer - Queue Not Accepting Jobs

The DFE queues can be configured to not accept jobs.

 

FFCore detects when queues are configured to not accept jobs. If a queue is in that state, FFCore will pause submission to printer destinations that use that queue and displays the status you are seeing.

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nick_mpd Frequent Member
Frequent Member

Re: Printer - Queue Not Accepting Jobs

Hi JavierM-Xerox

 

I've shown your reply to our iGen operator but he doesn't know what configuration settings you're referring to.

Would you mind showing me how/where the DFE queues are configured on the iGen5?

 

For ref:

Here's what I see in FFC.

 

 ffc_queue_on_hold.png

 

Thanks

 

EDIT:

Comparing settings on our Versant 80 to the iGen5 I notice the 'Publish Direct Connection' setting is set to NO on the iGen5, but YES on the Versant 80. Could this maybe be what I need to change? 

 

igen_setting.jpg

 

I have changed it to yes but a reboot is needed to apply the setting. I won't be able to do that just now as there's a large job being printed currently.

 

nick_mpd Frequent Member
Frequent Member

Re: Printer - Queue Not Accepting Jobs

We restarted the iGen Fiery RIP this morning and the issue is now resovled.

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