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13 Replies
HenkG
FreeFlow User

Re: Printer destinations not showing up in preset

Good news Mike!

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Re: Printer destinations not showing up in preset

We have now fixed this issue with the 7.0.4 update. I did have to resave the printer destinations in the mamangement tab but there all woring now.

 

 

Regards

Mike

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HenkG
FreeFlow User

Re: Printer destinations not showing up in preset

OK Mike,

Hoped I could fix it...

All the best!

Regards,

Henk

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Re: Printer destinations not showing up in preset

Hi Henk

Thanks for trying but the fiery's have been restarted.

All i can do now is wait for our support service to be switched over to XMPie, Xerox are pretty much unreachable for software support.

 

Regards

Mike

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HenkG
FreeFlow User

Re: Printer destinations not showing up in preset

Hi Mike,

Very strange indeed.

You probably tried this, but maybe rebooting the Fiery controller?

I'm out of options from my side....

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Re: Printer destinations not showing up in preset

Hi Henk

 

I've just tried this and its still just getting stuck Retrieving printer destinations, it looks like its having issues retrieving something from the press. 

 

 

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HenkG
FreeFlow User

Re: Printer destinations not showing up in preset

Hi Mike,

One thing to try is to remove the printer destinations from the commandline.

I advise to make a clone backup of the FFCore system before you do this.

On the FFCore server open a command prompt as Administrator

Type mdh ld

cmd1.PNG

All devices are listed, scroll up to the Printer Devices and record the ID of the corrupted Printer destination

Type mdh dd [ID of printerdestination]

cmd2.PNG

Your corrupted Printer destination should be deleted.

Restart FFCore

**Again the advice to make a backup/snapshot/clone before doing this

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Re: Printer destinations not showing up in preset

Hi Henk

 

I can create new printer destinations that will only show up in the printer management tab for two of the machines. But i have just been able to add a new one from one of the other printers.

 

So printer 1 i can create new destinations that show up in both the preset and the tab

Printer 2 is the same

But printers 3 and 4 I can only create new destinations but they don't show up in the preset, these can be created both in the the tab and by making a new preset

 

This is very strange

 

Regards

Mike

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HenkG
FreeFlow User

Re: Printer destinations not showing up in preset

Hi Mike,

Can you create a new preset for this printer destination or will that preset also be invisible?

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Re: Printer destinations not showing up in preset

Hi Hank

 

It does show up when i press the info squre, and its showing that its being used in the right work flow. But the  server restart yesterday didn't solve the problem.

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