Problem with making backup (Clone)

[KrystianZ-Xerox]

"New Route Preset 5" is not on the Route Presets list and I don't find it in any of my workflow...

[JyriS-Xerox]

It looks like the preset "New Route Preset 5" is corrupt. Can you remove that from the workflow and, if needed, add it again by programming it from scratch?

If this doesn't solve the problem, please escalate to your helpline and we'll take a look.

[KrystianZ-Xerox]

During making backup (create FFcore Clone) on FFcore 4.0.2.2 (win7 64bit) some error message occure. Is it any method to find the reason?