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mpeters Member
Member

Resource not found error on watermark after 5.1.1 upgrade

I'm getting an error (required resource not found) on any workflow that uses a watermark component. It seems the system cannot find (or access) the underlying PDF files used in the watermark. I have tried renaming the PDF files, uploading new PDF files into the system, and deleting and re-uploading the PDF file. I have verified that the service is using the proper login account. Has anyone run into this?

 

 

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6 Replies
Xerox Analyst Hans995496-XRXL
Xerox Analyst

Re: Resource not found error on watermark after 5.1.1 upgrade

I've seen similar issues in the past, where I was able to resolve was by restoring the FFC Exchange backup, overwriting duplicates.

Also, verify the user starting the FFC Windows Services has full permissions to the following directories:

  • <installDrive>:\Program Files\Xerox\FreeFlow Core\
  • <installDrive>:\Program Files\Xerox\FreeFlow Core\Tenants\00000000-0000-0000-0000-000000000000\
  • <installDrive>:\Xerox\FreeFlow\Core\00000000-0000-0000-0000-000000000000\
  • <installDrive>:\xgfc\
  • <installDrive>:\xvinip\bin\xgf\

 

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mpeters Member
Member

Re: Resource not found error on watermark after 5.1.1 upgrade

Hello Hans. I did check permissions on the locations you listed and also tried restoring from a backup, but the issue persists.

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Xerox Analyst Hans995496-XRXL
Xerox Analyst

Re: Resource not found error on watermark after 5.1.1 upgrade

I have a workflow in FFC v5.1.1.0 that uses a Watermark to apply a PDF resource to the jobs, and it is working as expected after upgrading. However, I'm using the default 'Local System' to start-up the FFC Windows Services.

Below are a couple more paths where permissions could be a factor when the FFC Windows Services are started by a Windows User:

  • <installDrive>:\Users\<User Starting Windows Service>\AppData\Local\Temp\
  • <installDrive>:\Xerox\FreeFlow\Core\00000000-0000-0000-0000-000000000000\Platform\Spool\
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mpeters Member
Member

Re: Resource not found error on watermark after 5.1.1 upgrade

Hello Hans. I have checked permissions on all of these locations and it still does not work. Is this issue part of why the release was pulled or is it unrelated? Also, is there an ETA when the .1 release will be available again?

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FreeFlow Production Workflow Moderator DavidU54339-XRX
FreeFlow Production Workflow Moderator

Re: Resource not found error on watermark after 5.1.1 upgrade

The release was pulled due to a series of problems. It was not pulled due to this specific issue. Could you author a SPAR against the problem? This will ensure it is worked for the HTML5 re-release. The future release does not have a defined date.

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Xerox Analyst Hans995496-XRXL
Xerox Analyst

Re: Resource not found error on watermark after 5.1.1 upgrade

Along with escalating the issue to the Xerox Hotline, please verify the following FFC Services are started by the Windows User with permissions to the resources:

  • FreeFlow Core
  • FreeFlow Core JMF Server
  • FreeFlow Core Normalizer Instance Pool Service
  • FreeFlow Core Resource Monitor

Finally, if you haven't done so already, create a new Workflow with a new Watermark Node using a new PDF resource as a debug measure.

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