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3 Replies
JamesG
New Member
New Member

Re: Upgrade to v6.2.4 problem

FYI. Cancelling install process, rebooting server, turning off anti-virus, and re-installing the update worked fine.

Thanks! 

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JamesG
New Member
New Member

Re: Upgrade to v6.2.4 problem

Thanks, luckily I did a backup prior, so will try cancelling upgrade. I think you may be correct about the anti-virus. Turning off the anti-virus shield resulted in the installer getting as far as the VIPP Services Installation before then again stalling.

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Michael325861-xrx
FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Upgrade to v6.2.4 problem

Unfortunately, there is no way to safely interrupt the Installer so you will need to manually cancel the process. 

It's unclear what may be a contributor, but the most likely causes are interruption due to a virus/security application running. Please refer to the Xerox FreeFlow Core Security Guide for important information regarding Security Protection settings. The guide can be downloaded from the Xerox Security website at: xerox.com/security

...and it is always recommended to perfrom a full system backup prior to perfroming updates and upgrades.

 

 

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JamesG
New Member
New Member

Upgrade to v6.2.4 problem

I am upgrading from v6.2.3 to v6.2.4 and the installer never gets beyond 'Configuring file system access control list...' with the Task Manager showing IIS Worker Process at 98.5% CPU usage. The installer has been stuck at this stage for around 60 mins.

Is there a 'safe' way to abort the upgrade? Video below.

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