Zero Byte Files stuck in Hot Folder

[Garcia69]

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@jufreeman15 wrote: GMGlobalConnect VSP

Does anyone else have the issue where zerobyte files will sit in hotfolder location and just remain stuck there? Do we know what causes this?

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Make sure that the printer is turned on. The printer may have been turned off, or the Power Saver mode function may have engaged. Make sure that the printer is connected. If the administrator or operator has selected Suspend Printing, your print job will not resume until Resume Printing is selected. Make sure that the Fiery Server is on the network. For more information, see Connect a Hot Folder to a Fiery Server. Make sure that the Server Name and/or IP address has not changed. If the IP address or Server Name changed, the administrator may need to edit the folder properties and reconnect to the new Server Name or IP address. Alternatively, you can connect to a different Fiery Server. For more information, see Connect an existing Hot Folder to a different Fiery Server.

[employerhastiness]

The same problem! If you were in the following position, what would you do?  

A significant number of files are being handled simultaneously in the background when a file is being loaded. In order to access the files in the "hot folder" folder, I have to restart the server, which terminates the load and does not resume. Alternatively, after a server restart, do you have any suggestions for reducing the load on the server?

[jufreeman15]

Does anyone else have the issue where zerobyte files will sit in hotfolder location and just remain stuck there? Do we know what causes this?