collecting and imposing files

[mike61]

I will do this but I do have to say that working with your customer support is an absolute nightmare. The first call is to someone that askes some questions but really doesnt know anything about the product (I even have had them suggest that they send a service technician that works on the Nuvera print engines we have inhouse) and then the 2nd person you talk to undestands that it is a software application but again doesnt seem to know much about the product, then they send a request to another level but unfortunately you are unable to talk to this level directly and then they ask you to run some kind of diagnostic and that takes a super long time to run and then you send the dioagnostic to someone. The last time i did this i received a reply in two weeks that basically said that it was a bug and would be fixed sometime in April. This rerspinse time is useless to me. In this instance I have to have this running properly by tomorrow.

I am very frustrated with both the product itself and especially the support. I have never expereinced such poor support for a software application. I will escalate this to higher levels in Xerox.

[DavidU54339-XRX]

I recommend contacting Xerox customer support. If they cannot come up with an acceptable solution submit a SPAR.

[mike61]

Final time was 50 minutes. This is unworkable. I need a solution fast please.

[mike61]

We have a job that we run regularly that has alot of personalized letter. The letters are supplied to us in a zip file. There are 1000 double sided letters in each zip file and each letter is its own PDF file within the zip file. My workflow is collecting the individual PDF files and then imposing them to a 2 up cut and stack and then saving the resulting file into another hotfolder that sends the one file to the printer. I do this 2nd step so that the resulting file name is the same as the name of the zip file originally submitted. this entire process is taking a rediculously long time. So far it has been chugging away at this for 40 minutes and it is still working. I will post final time when it is completed. I used to do this with a join process in process manager and it would take less than 5 minutes to get to the printer.

Does anyone have any suggestions to make this a faster process? See workflow images below.

Workflow 1

Workflow imposition details

Worflow 2