cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
mike61 Contributor
Contributor

would like to hear some feedback

Jump to solution

I have been having some issues with files not deleting after 24 hours. the Xerox development team is working to solve this issue but during this process I have found out some information on the actual process. I have learned that 1) if files are held at the printer then they will not delete even though they have successfully been processed through the workflow and 2) if you forward a job from the original printer to another printer this may also cause some issues with files being automatically deleted.

Basically files are automatically deleted dependent on their status at the printer. For us this is a problem. I would prefer that the determination of files being deleted after 24 hours be based on whether or not they have successfully been processed through the workflow rather than their status of completion at the printer. This is the way the old process manager application worked. I would think that his would be easier for the Freeflow teams development as well as reducing the communication traffic between Freeflow Core and the printers.

I have had a SPAR created to have this changed but was interested in  other peoples opinion on this. For us there is absolutely no benefit to have files remaining in the queues because they are still at the printer. I do understand that the reason for this is to have a complete end to end solution but for us, because we are putting so many files through Freeflow Core, it is just too taxing on our resources and we have to manually go in to Freeflow Core and delete files.

0 Kudos
7 Replies
FreeFlow Production Workflow Moderator DavidU54339-XRX
FreeFlow Production Workflow Moderator

Re: would like to hear some feedback

Jump to solution

For FFCore 5.1.0.5, an option has been added to set the job deletion policy based on DFE vs. FFCore workflow completion. The switch is at C:\Program Files\Xerox\FreeFlow Core\MantisService.exe and is labeled "    <add key="purgeCompletedJobsIfDFEJobCompleted" value="true" />". The valid values are "true" (for DFE job completion) and "false" (for FFCore WF job completion.

0 Kudos
mike61 Contributor
Contributor

Re: would like to hear some feedback

Jump to solution

Keep getting "access denied" when I try to change it. Any other instructions that will help me make this change from "true" to "false"

0 Kudos
FreeFlow Production Workflow Moderator DavidU54339-XRX
FreeFlow Production Workflow Moderator

Re: would like to hear some feedback

Jump to solution

I am able to update and save the file using Notepad. Do you have administrator rights? I cannot think of any other reason for the behavior you are seeing.

0 Kudos
synapp New Member
New Member

Re: would like to hear some feedback

Jump to solution

Yes, we have a similar problem. The difference for us is that we're not "printing" to a Printer. We're saving files to a save node.

0 Kudos
Uwaise.a New Member
New Member

Re: would like to hear some feedback

Jump to solution
Hi Mike, Try this. Copy the config file to desktop or any other drive , make the changes and copy back to the installation folder. Hope this works for you.
0 Kudos
mike61 Contributor
Contributor

Re: would like to hear some feedback

Jump to solution
Worked, Thanks!
0 Kudos
FreeFlow Production Workflow Moderator DavidU54339-XRX
FreeFlow Production Workflow Moderator

Re: would like to hear some feedback

Jump to solution

If you open the Notepad application via "Run as Administrator", you should be able to edit the file sucessfully.

0 Kudos