Failed Jobs in Upload Utility

[BergeR28]

1. Go to System Administration > Background Jobs
2. Search for the Title "Content Import" and access the job that failed
3. There will be large error that will specify the filename that needs to be updated. If the error does not provide enough information, go to System Administration > Configuration > System Configuration > Edit LMS_ADMIN > update reportStackTraceToUser=true and repeat the import.
4. If the file is a server scripting extension, please work with the content developer to update the content.
5. If the file is not a server scripting extension, then the file might be too long. Reference 2187183 for full SFTP guidelines. Please work with a content developer to update the file, shortening the overall name, and make sure it does not break the content.
6. Import the Content ZIP again

CUIMS Login

[rembo]

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@Eric-Xrx wrote:

Yes I would recommend that you contact Xerox Support.  If the uploads have suddenly stopped working, it indicates some type of connection or timeout issue.  A couple of things to consider:

1. Size of the file.  If other files are working and this one is not, is this file particularly large?  There is a configuration setting for timeout.  So does the failure take awhile or fails quickly.  Support will want to know.

2. The info in the screen capture is limited, but looks roughly right. The publisherID and TitleID's being populated indicate the connection seems to be "alive". mywegmansconnect.club  But there are other more detailed reports that support can look at.

3. Have there been any network changes in your environment?  In particular FTP / sFTP ports.

Great Information

Thanks for sharing

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[greene1379]

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@SBaumann wrote:

Thank you. The failure's occuring with small files as well as large ones, and I'm not aware of any recent changes to the network.

What is the best way to contact support for this utility? I initially tried calling Jim, who has been our Xerox contact for past issues, but received a recording that his number is no longer in official service.

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If given sollution is working for you then do tell us please

Thank you

[greene1379]

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@SBaumann wrote:

Thank you. The failure's occuring with small files as well as large ones, and I'm not aware of any recent changes to the network.

What is the best way to contact support for this utility? I initially tried calling Jim, who has been our Xerox contact for past issues, but received a recording that his number is no longer in service.

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hello bro i dont have problem in small files but in large files its keep getting error 

if any tips then do tell

Thank you

[Eric-Xrx]

All,

  The problem reported has been resolved.  I'm posting here to help others.

FreeFlow Digital Publisher supports both FTP and Secure FTP (sFTP) to upload files between FreeFlow Core and the GTxcel dashboard.

The ports required for sFTP were blocked.  Once opened, the uploads completed.

Please see the FreeFlow Digital Publisher Information Assurance Disclosure on Xerox.com for a full explanation.

The path to the document is at:

www.Xerox.com/DigitalPublisher

Owner Resources

Support

Documentation

[SBaumann]

Thank you. The failure's occuring with small files as well as large ones, and I'm not aware of any recent changes to the network.

What is the best way to contact support for this utility? I initially tried calling Jim, who has been our Xerox contact for past issues, but received a recording that his number is no longer in service.

[Eric-Xrx]

Yes I would recommend that you contact Xerox Support.  If the uploads have suddenly stopped working, it indicates some type of connection or timeout issue.  A couple of things to consider:

1. Size of the file.  If other files are working and this one is not, is this file particularly large?  There is a configuration setting for timeout.  So does the failure take awhile or fails quickly.  Support will want to know.

2. The info in the screen capture is limited, but looks roughly right. The publisherID and TitleID's being populated indicate the connection seems to be "alive".   But there are other more detailed reports that support can look at.

3. Have there been any network changes in your environment?  In particular FTP / sFTP ports.

[SBaumann]

When I upload a file, it appears under the “Failed Jobs” tab. Last time this happened, we were able to resolve the issue by insuring that the publishing destination  in the uploader utility was set only to “epub”, but that isn’t having the same effect with these current files.

I've contacted GTXcel with these concerns, and their contact's response (after looking over the attached screengrab) was simply "Please contact Xerox Support".  Any idea what might be giving me trouble? Thanks!