I attempted to load 3 pdf files yesterday via the Digital Publisher Ordering Tool, but none of the files ever reached their destination. Shoirtly after uploading, each job appeared with a "Job submitted successfully" check mark in the Status column of the Job Status window. In the Active Jobs tab of Freeflow Core, however, they seem to be stuck: Status in Workflow has been reading as "Pending" for well over a day now (see attached screengrab). Any ideas as to what might prevent these files from completing their upload? Thanks.
Solved! Go to Solution.
There's no apparent reason for the lengthy pending status on these jobs. I would recommend rebooting the server. The jobs will be aborted, so you'll need to resubmit them.
If the problem does not go away, contact Xerox Support.