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Valued Advisor
Valued Advisor

Re: 5955 Email alert settings keep disappearing - email alerts then stop

Hi Mr. Blackmore,

Thank you for using the Support Forum. Please make sure you are following all the steps in setting up the emaila alerts.  If this is not the issue please perform a software reset.  If the problem continues please consider contacting your support centre for further assistance.

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5955 Email alert settings keep disappearing - email alerts then stop

Product Name: Other - specify product in post

Workcentre 5955 we've setup email alerts under properties->general setup->Alert Notification->E-Mail Alerts. 

Each time this works fine for a few weeks, then email alerts stop, and when we check settings they are all blank.

Other machine settings remain, so doesn't look like a hardware fauit.


Original firmware was so logged call with tech support on 9/3 who eventualy told us to upgrade to latest firmware which is 072.094.31600 upgraded 16/3 so I setup email alerts again then, they've gone blank again today.


I've spent half an hour on the phone to tech support who refused to log a call for this as there is a jam call open for this device, and Xerox will not log two seperate calls for the same device, eventually after 30 mins they agreed as this is a 'software' call they can log that seperately to the 'hardware' call for paper jam. Callref is 36154898 - I am pretty sure they didn't take the details correctly!!


Do Xerox test firmware before its released, as the upgrade has also lost all the PCL tray mapping options we were using before, engineer (out for another paper jam last week) bodged this by setting tray1 to labels so it won't print auto select, but I notice on web options you can disable auto select by tray so that would have been more elegant.


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