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New Member
New Member

(7-513.3) Machine is running, but degraded Alert Notification

Product Name: Xerox AltaLink C8055 MFP
Operating System: Windows 10 x64

Kindly advise me regarding this error message, which I get through email notification.

content of the email is given below;

 

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This alert message was automatically generated by Xerox Multifunction Printer PRINTER # xxx.

   System Location: Bxxxx Center

   System IP Address: xxx.xxx.xxx.xxx

   System MAC Address: xx:xx:xx:xx:xx:xx

   System Model: Xerox AltaLink C8055 MFP

   System Serial Number: 3xxxxxxxx5

 

The following status code(s) was raised on 16/02/20   11:21:

Tray 3 is open.

To see the current state of the system, go to https://xxx.xxx.xxx.xxx

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From printer webpage notification settings I have opted out the sending the status of " Paper supply is low "

but still sending me the notification by email when opening the paper trays.

In Mail subject, it will mention as

PRINTER # XXXX  (7-513.3) Machine is running, but degraded Alert Notification

 

Kindly advise with a solution.

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Valued Advisor
Valued Advisor

Re: (7-513.3) Machine is running, but degraded Alert Notification

It should have a timer in the notification like the Jam notification does, but it does not, so you get the useless notification. It can't be disabled. Best option is to set an email rule to "mark as read" and "delete" if it contains that alert

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Joe Arseneau