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Nazzeth New Member
New Member

700 DCP Offline but Pingable.

Product Name: Xerox 700i/700 Digital Color Press
Operating System: Windows 10

Hello.

We have a 700DCP that has been working fine for a long while.

Yesterday the printer went offline and was unreachable from both Windows "Printers and Scanners" and the Fiery Software.

Error when connecting from Fiery indicates a device is not found at the listed IP address.

We've confirmed the IP is set correctly on the machine, and the Computers can ping the IP.

All devices on the network have been restarted but nothing seems to have changed.

Looking for any troubleshooting suggestions or steps that we can follow to try and resolve this.

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2 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: 700 DCP Offline but Pingable.

You are describing a duplicate IP, unplug the LAN from the fiery and ping again, you almost for sure will still get a response from whatever other device has the same IP as the Fiery, at which point you can probably log into the router webui and check the LAN devices to get the Mac and or hostname of whatever device is using its IP address, and go change it to something else.

 

You could also just change the Fiery IP address, but then you will need to redirect all the drivers installed and CWS installs to the new IP.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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Nazzeth New Member
New Member

Re: 700 DCP Offline but Pingable.

Thanks Joe for your response and suggestion.

The Network is Staticly set, with no DHCP. But I went through and checked any way.

After powering off and disconnecting the DCP the IP did not respond to pings. Showing there were no other machines on the network using that IP.

All that said, after reconnecting the device it's no longer pingable. Though the Xerox still shows the network as ready, and that the IP is still statically set as it was.


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