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jesss New Member
New Member

7220 stuck on "shutting down"

The screen has been on "shutting down" for 5 hours. Also says to not touch the power button while it's shutting down. 

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fiery Occasional Advisor
Occasional Advisor

Re: 7220 stuck on "shutting down"

Sounds like the software is corrupt. Turn off the power using the power switch inside the front cover. If it doesnt power down unplug it. Plug it back in and turn on the power switch inside the front door. turn on the 'soft' power switch on the top right of the front door. If it doesnt boot up and gets stuck on the green splash screen then it will need an altboot software load.

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