cancel
Showing results for 
Search instead for 
Did you mean: 
Eric M New Member
New Member

7525 series black toner going to 1% inaccurately and early

My 7525 type printers have had their toner dropping to 1% (always 1% and 268 pages remaining) very often, possibly every time though I can't confirm.  The toner is clearly not empty, and usually will last for a while at 1%.  This is the 006R01513 reorder number toner.

 

I'd assume this is either a software issue, or something to do with the black toner changing since it seemed to happen suddenly after a reorder a few months back.

 

Any idea how I can get my printers to stop giving the wrong readings?

0 Kudos
2 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: 7525 series black toner going to 1% inaccurately and early

Did the tech fixing the non customer mode issue have any thoughts on the issue while he was there?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos
fiery Occasional Advisor
Occasional Advisor

Re: 7525 series black toner going to 1% inaccurately and early

Have a tech look at the toner gauge nvm's. They were probably set to default when the battery died.

0 Kudos