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2 Replies
fiery
Occasional Advisor
Occasional Advisor
‎11-01-2015 04:23 PM

Re: 7525 series black toner going to 1% inaccurately and early

Have a tech look at the toner gauge nvm's. They were probably set to default when the battery died.

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Joe Arseneau
Valued Advisor
Valued Advisor
‎10-28-2015 12:40 PM

Re: 7525 series black toner going to 1% inaccurately and early

Did the tech fixing the non customer mode issue have any thoughts on the issue while he was there?

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Joe Arseneau
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Eric M
New Member
New Member
‎10-28-2015 11:11 AM

7525 series black toner going to 1% inaccurately and early

Product Name: Other - specify product in post

My 7525 type printers have had their toner dropping to 1% (always 1% and 268 pages remaining) very often, possibly every time though I can't confirm.  The toner is clearly not empty, and usually will last for a while at 1%.  This is the 006R01513 reorder number toner.

 

I'd assume this is either a software issue, or something to do with the black toner changing since it seemed to happen suddenly after a reorder a few months back.

 

Any idea how I can get my printers to stop giving the wrong readings?

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