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Valued Advisor
Valued Advisor

Re: 8570 will not allow tray selection

Hi Helenhills,

Thank you for using the Support Forum. Please take a look at the solution for unable to select paper tray and see if this will fix the issue you are seeing.  If this doesn't help please contact your support centre for further assistance.

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8570 will not allow tray selection

Product Name: Other - specify product in post

software windows 8. have connected my computer (HP pavillion smartscreen) to my colorqube 8570. When trying to print from word there are no options allowing me to specify which paper tray I want to use. The only option available is automatic select which only seems to select from tray 2. Please help - it is driving me crazy!! Many thanks

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