it could be case sensitivve, make sure you are typing the name exactly as it has been typed into the machine.
Have a user that is unable to retrieve scans from our 8825 wide format printer using accxes tools client v12.07.26. Whenever she clicks on the retrieve documents button get the following error:
"Invalid value: "retrieval Directory may be unaccessible or invalid"
Have tried to unistall and reinstall software, and it also retains the list of printers even after a removal of software. Others users are able to retrieve documents on that computer and others.
Any help would be greatly appriciated...