Have a user that is unable to retrieve scans from our 8825 wide format printer using accxes tools client v12.07.26. Whenever she clicks on the retrieve documents button get the following error:
"Invalid value: "retrieval Directory may be unaccessible or invalid"
Have tried to unistall and reinstall software, and it also retains the list of printers even after a removal of software. Others users are able to retrieve documents on that computer and others.
Any help would be greatly appriciated...
it could be case sensitivve, make sure you are typing the name exactly as it has been typed into the machine.