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Accxes Client tools error

Have a user that is unable to retrieve scans from our 8825 wide format printer using accxes tools client   v12.07.26.  Whenever she clicks on the retrieve documents button get the following error:

 

"Invalid value: "retrieval Directory may be unaccessible or invalid"

 

Have tried to unistall and reinstall software, and it also retains the list of printers even after a removal of software.  Others users are able to retrieve documents on that computer and others.

 

Any help would be greatly appriciated...

 

Dan

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Re: Accxes Client tools error

it could be case sensitivve, make sure you are typing the name exactly as it has been typed into the machine.

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