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josegovia New Member
New Member

Activation code - Xereox Phaser 3610

Hello

 

Two days ago I bought a Xereox Phaser 3610 printer and I can not install it.

 

The operating system is Windows 10 and I am connecting the printer via USB.

 

The main problem I have is that in the printer screen there is a message that says:

 

"Metered toner. Activation"

 

If I access to the ACTIVATION menu, the printer requests a 4-digit code and I do not know what is that code.

 

Does anyone know what code I have to put? Where can I find the code?

 

On the other hand, Windows 10 does not detect the printer connected by USB and the printer does not detect the detection application on the installation CD, so I can not install the driver either.

 

Thanks for the help.

 

Best regards

 

José

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: Activation code - Xereox Phaser 3610

Hi Jose,

Thank you for using the Support Forum. Metered supplies is automatically enabled on the printer. Make sure you have your metered toner installed in the machine. If you are having issues, contact Support to place a service call. Once the machine moves past the activation error you should be able to connect. Follow these steps to connect the USB:

1. Ensure that the printer is turned off.
2. Connect the B end of a standard A/B USB 2.0 cable to the USB Port on the back of the printer.
  3. Attach the power cord and then plug in the printer and turn it on.
4. Connect the A end of the USB cable to the USB Port on the computer.
5. When the Windows Found New Hardware Wizard appears, cancel it.
  6. You are ready to install the print drivers.
 
If this does not help please consider contacting your support centre for further assistance.
Thanks,
CherylO-Xerox
Community Manager

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