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kaika313
Occasional Contributor
Occasional Contributor

AltaLink C8155 - cannot edit and save remote services settings

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Not Specified

Hi,

as stated in the subject, we cannot edit and save settings on remote services configuration page.

We need to change receive and scheduled installation time but when we try to do that and then click on Save nothing happens, and when we return to this page everything is the same. This also happens with any other setting shown in this section.

What we tried so far:

- change computer

- change browser

- try incognito mode

- try HTTP mode

We need to change these settings because we want to set them within a time range that will not interfere with working hours. 

Thank you

Kari

 

 

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: AltaLink C8155 - cannot edit and save remote services settings

Hello kaika313, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Re: AltaLink C8155 - cannot edit and save remote services settings


@kaika313 wrote:

Hi,

as stated in the subject, we cannot edit and save settings on remote services configuration page.

We need to change receive and scheduled installation time but when we try to do that and then click on Save nothing happens, and when we return to this page everything is the same. This also happens with any other setting shown in this section.

What we tried so far:

- change computer

- change browser

- try incognito mode

- try HTTP mode

We need to change these settings because we want to set them within a time range that will not interfere with working hours. 

Thank you

Kari

 


Check this out, this might help : https://www.support.xerox.com/en-us/article/en/2123534/Employee Connection Insite

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kaika313
Occasional Contributor
Occasional Contributor

Re: AltaLink C8155 - cannot edit and save remote services settings

Hi,

the problem is not how to reach the setting page but the machine not saving it. Click on Save does not produce any "reaction" from the printer. This is surely a bug in the printer's OS, I'm not sure that local support have the proper knowledge to solve this issue.

BUT

As I'm writing this message I've just discovered that if I change the browser language (for example to Italian to English) Save button works. If I go back to italian language it breaks... 

Is there anyone here that can try to reproduce the problem with the same machine?

Thank you

Kari

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