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Zenko
New Member
New Member

An error while reinstalling from installation file

Product Name: CentreWare Web
Operating System: Windows Server 2016 x64

I uninstalled CentreWare Web, and than decided to install it again from the installation file. On the last step of installation it showed me an error watch the screenshot:

My CentreWare version is 6.3.13

xerox-error-2.png

I don`t know where the log file (it`s not typed) but... There are some errors in: C:\Program Files (x86)\Xerox\bin\Xerox.CWW.Discovery.XrxDiscoveryService.InstallLog

Here they are


Uninstalling assembly 'C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin\Xerox.CWW.Discovery.XrxDiscoveryService.exe'.
Affected parameters are:
=
logfile = C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin\Xerox.CWW.Discovery.XrxDiscoveryService.InstallLog
assemblypath = C:\Program Files (x86)\Xerox\Xerox CentreWare Web\bin\Xerox.CWW.Discovery.XrxDiscoveryService.exe
Removing EventLog source XrxDiscoveryService.
Warning: The source XrxDiscoveryService is not registered on the local machine.
Service XrxDiscoveryService is being removed from the system...
An exception occurred during the uninstallation of the Xerox.Services.ServiceInstallerEx installer.
System.ComponentModel.Win32Exception: The specified service does not exist as an installed service
An exception occurred while uninstalling. This exception will be ignored and the uninstall will continue. However, the application might not be fully uninstalled after the uninstall is complete.

 

How can i deal with it? Is it time to re-create a virtual machine?

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3 Replies
Zenko
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New Member

Re: An error while reinstalling from installation file

The same error with 6.5.19 version. Is anyone knows how to solve this issue?

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Lporter
New Member
New Member

Re: An error while reinstalling from installation file

I can't tell you what your issue is or how to resolve it, but I can tell you that the installer log should be in c:\ProgramData\Xerox\InstallLogs (unless they changed or moved it).

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Zenko
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New Member

Re: An error while reinstalling from installation file

Thanks. Here is a tail of that log:

HTMLLogger [01/18/2021 20:06:47.740]: DBCommandExe: C:\Program Files (x86)\Xerox\InstallerSupport\Database\DBCreateNT_WIX.exe
HTMLLogger [01/18/2021 20:06:47.740]: User chose to create new datbase
HTMLLogger [01/18/2021 20:06:47.740]: Create blank database using NT Authentication
HTMLLogger [01/18/2021 20:06:47.740]: [CreateDatabase]
HTMLLogger [01/18/2021 20:06:47.740]: NewDatabaseName: XeroxDM
HTMLLogger [01/18/2021 20:06:47.740]: Creating NT Auth connection string
HTMLLogger [01/18/2021 20:06:47.740]: ServerName: np:\\.\pipe\LOCALDB#9C1801B0\tsql\query
HTMLLogger [01/18/2021 20:06:47.740]: Database: master
HTMLLogger [01/18/2021 20:06:48.036]: NT Connection opened
HTMLLogger [01/18/2021 20:06:48.036]: [ExecuteNonQueryCommand]
HTMLLogger [01/18/2021 20:06:48.036]: Command: CREATE DATABASE [XeroxDM]
HTMLLogger [01/18/2021 20:06:48.271]: System.Data.SqlClient.SqlException - err.ErrorCode=-2146232060
HTMLLogger [01/18/2021 20:06:48.271]: System.Data.SqlClient.SqlException - err.Number=5123
HTMLLogger [01/18/2021 20:06:48.271]: System.Data.SqlClient.SqlException - err.Message=CREATE FILE encountered operating system error 5(Access is denied.) while attempting to open or create the physical file 'C:\Users\adm.bondarevmyXeroxDM.mdf'.
HTMLLogger [01/18/2021 20:06:48.271]: [ERROR] [CreateDatabase] Untrapped error
HTMLLogger [01/18/2021 20:06:48.271]: [ERROR] CreateDatabase[Exception]:[CreateDatabase] Untrapped error
HTMLLogger [01/18/2021 20:06:48.271]: [ERROR] Exception: [CreateDatabase] Untrapped error
HTMLLogger [01/18/2021 20:06:48.286]: [ERROR] StackTrace: at Xerox.Installer.Platform.Core.SqlCommands.CreateBlankDatabase(String ServerName, String NewDatabaseName, String UserName, String Password)
HTMLLogger [01/18/2021 20:06:51.568]: [InstallExecuteUndo]
HTMLLogger [01/18/2021 20:06:51.583]: CustomActionData: SITEID=;WEBSITE=;INSTALLDIR=C:\Program Files (x86)\Xerox\;LOG=C:\ProgramData\Xerox\InstallLogs\Xerox_CWW_6.3.13.html;UpgradeCode={9EA45A3F-9341-4D1B-8A40-A1CAB3AF68C5};ProductVersion=6.3.13;SHORTNAME=CWW;ProductName=Xerox CentreWare Web
HTMLLogger [01/18/2021 20:06:51.583]: UpgradeCode-CAData: {9EA45A3F-9341-4D1B-8A40-A1CAB3AF68C5}
HTMLLogger [01/18/2021 20:06:51.583]: ProductName: Xerox CentreWare Web
HTMLLogger [01/18/2021 20:06:51.583]: INSTALLDIR: C:\Program Files (x86)\Xerox\
HTMLLogger [01/18/2021 20:06:51.583]: LOG: C:\ProgramData\Xerox\InstallLogs\Xerox_CWW_6.3.13.html
HTMLLogger [01/18/2021 20:06:51.583]: [ReadValue]
HTMLLogger [01/18/2021 20:06:51.615]: Stopping XrxDiscoveryService
HTMLLogger [01/18/2021 20:06:51.615]: [StopService]
HTMLLogger [01/18/2021 20:06:51.615]: ServiceName: XrxDiscoveryService
HTMLLogger [01/18/2021 20:06:51.615]: WaitTimeInSeconds: 30
HTMLLogger [01/18/2021 20:06:51.630]: [WARNING] Current Service State [exception]: Service XrxDiscoveryService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.630]: Stopping Service:XrxDiscoveryService
HTMLLogger [01/18/2021 20:06:51.630]: [WARNING] StopService[Exception-Stop1]:Service XrxDiscoveryService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.630]: Waiting for the service to Stop
HTMLLogger [01/18/2021 20:06:51.630]: [WARNING] StopService[Exception-Stop2]:Service XrxDiscoveryService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.630]: StopService[false-3]
HTMLLogger [01/18/2021 20:06:51.630]: Stopping XrxSchedulerService
HTMLLogger [01/18/2021 20:06:51.630]: [StopService]
HTMLLogger [01/18/2021 20:06:51.630]: ServiceName: XrxSchedulerService
HTMLLogger [01/18/2021 20:06:51.630]: WaitTimeInSeconds: 30
HTMLLogger [01/18/2021 20:06:51.630]: [WARNING] Current Service State [exception]: Service XrxSchedulerService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.630]: Stopping Service:XrxSchedulerService
HTMLLogger [01/18/2021 20:06:51.630]: [WARNING] StopService[Exception-Stop1]:Service XrxSchedulerService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.630]: Waiting for the service to Stop
HTMLLogger [01/18/2021 20:06:51.630]: [WARNING] StopService[Exception-Stop2]:Service XrxSchedulerService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.630]: StopService[false-3]
HTMLLogger [01/18/2021 20:06:51.630]: Stopping XrxSDKService
HTMLLogger [01/18/2021 20:06:51.630]: [StopService]
HTMLLogger [01/18/2021 20:06:51.630]: ServiceName: XrxSDKService
HTMLLogger [01/18/2021 20:06:51.646]: WaitTimeInSeconds: 30
HTMLLogger [01/18/2021 20:06:51.646]: [WARNING] Current Service State [exception]: Service XrxSDKService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.646]: Stopping Service:XrxSDKService
HTMLLogger [01/18/2021 20:06:51.646]: [WARNING] StopService[Exception-Stop1]:Service XrxSDKService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.646]: Waiting for the service to Stop
HTMLLogger [01/18/2021 20:06:51.646]: [WARNING] StopService[Exception-Stop2]:Service XrxSDKService was not found on computer '.'.
HTMLLogger [01/18/2021 20:06:51.646]: StopService[false-3]
HTMLLogger [01/18/2021 20:06:51.646]: UnInstallServices
HTMLLogger [01/18/2021 20:06:51.646]: BinFolder: C:\Program Files (x86)\Xerox\bin\
HTMLLogger [01/18/2021 20:06:51.646]: Uninstalling XrxDiscoveryService
HTMLLogger [01/18/2021 20:06:51.646]: [InstallService]
HTMLLogger [01/18/2021 20:06:51.662]: PVFile:C:\Program Files (x86)\Xerox\bin\Xerox.CWW.Discovery.XrxDiscoveryService.exe
HTMLLogger [01/18/2021 20:06:51.662]: PVType: uninstall
HTMLLogger [01/18/2021 20:06:51.865]: [ERROR] InstallService[Exception]:An exception occurred while uninstalling. This exception will be ignored and the uninstall will continue. However, the application might not be fully uninstalled after the uninstall is complete.
HTMLLogger [01/18/2021 20:06:51.865]: [WARNING] An exception occurred while uninstalling. This exception will be ignored and the uninstall will continue. However, the application might not be fully uninstalled after the uninstall is complete.
HTMLLogger [01/18/2021 20:06:52.052]: UnInstallComPlusComponents
HTMLLogger [01/18/2021 20:06:52.052]: XRegComPlusNTexe: C:\Windows\Installer\MSIC69D.tmp-\XRegComPlusNT.exe
HTMLLogger [01/18/2021 20:06:52.052]: Action.UnInstallComPlusDotNetComponents
HTMLLogger [01/18/2021 20:06:52.052]: [GetAppComPlusName]
HTMLLogger [01/18/2021 20:06:52.052]: pvAssembly=C:\Program Files (x86)\Xerox\bin\XrxWmiNetApi.dll
HTMLLogger [01/18/2021 20:06:52.740]: serviceName=Xerox CentreWare Web Components
HTMLLogger [01/18/2021 20:06:52.740]: GetAppComPlusName[success]
HTMLLogger [01/18/2021 20:06:52.740]: installdir: C:\Program Files (x86)\Xerox\bin\
HTMLLogger [01/18/2021 20:06:52.740]: AppName: Xerox CentreWare Web Components
HTMLLogger [01/18/2021 20:06:52.740]: Uninstall .net Xerox.DotNetServiced.dll
HTMLLogger [01/18/2021 20:06:52.740]: [UnRegComPlusDotNet]
HTMLLogger [01/18/2021 20:06:52.740]: pvAssembly=C:\Program Files (x86)\Xerox\bin\Xerox.DotNetServiced.dll
HTMLLogger [01/18/2021 20:06:55.177]: P.ExitCode=0
HTMLLogger [01/18/2021 20:06:55.177]: UnRegComPlusDotNet[success]
HTMLLogger [01/18/2021 20:06:55.193]: Uninstall .net XrxWmiNetApi.dll
HTMLLogger [01/18/2021 20:06:55.193]: [UnRegComPlusDotNet]
HTMLLogger [01/18/2021 20:06:55.193]: pvAssembly=C:\Program Files (x86)\Xerox\bin\XrxWmiNetApi.dll
HTMLLogger [01/18/2021 20:06:57.350]: P.ExitCode=0
HTMLLogger [01/18/2021 20:06:57.350]: UnRegComPlusDotNet[success]
HTMLLogger [01/18/2021 20:06:57.350]: Uninstall .net XrxFxSdk.dll
HTMLLogger [01/18/2021 20:06:57.350]: [UnRegComPlusDotNet]
HTMLLogger [01/18/2021 20:06:57.350]: pvAssembly=C:\Program Files (x86)\Xerox\bin\XrxFxSdk.dll
HTMLLogger [01/18/2021 20:06:59.069]: P.ExitCode=0
HTMLLogger [01/18/2021 20:06:59.069]: UnRegComPlusDotNet[success]
HTMLLogger [01/18/2021 20:06:59.084]: Uninstall Application -Xerox CentreWare Web Components
HTMLLogger [01/18/2021 20:06:59.084]: [UnRegComPlusLegacy]
HTMLLogger [01/18/2021 20:06:59.084]: pvApplicationName=Xerox CentreWare Web Components
HTMLLogger [01/18/2021 20:06:59.865]: P.ExitCode=0
HTMLLogger [01/18/2021 20:06:59.865]: UnRegComPlusLegacy[success]
HTMLLogger [01/18/2021 20:06:59.865]: Uninstall XrxcInstallPrinterst3.dll
HTMLLogger [01/18/2021 20:06:59.881]: [Regsvr32exe_UnInstall]
HTMLLogger [01/18/2021 20:06:59.881]: pvDLL=C:\Program Files (x86)\Xerox\bin\XrxcInstallPrinterst3.dll
HTMLLogger [01/18/2021 20:06:59.881]: parameter=/u /s "C:\Program Files (x86)\Xerox\bin\XrxcInstallPrinterst3.dll"
HTMLLogger [01/18/2021 20:07:00.334]: Regsvr32exe_UnInstall[success]
HTMLLogger [01/18/2021 20:07:00.334]: Uninstall XrxcPaRemoteInstaller.dll
HTMLLogger [01/18/2021 20:07:00.350]: [Regsvr32exe_UnInstall]
HTMLLogger [01/18/2021 20:07:00.350]: pvDLL=C:\Program Files (x86)\Xerox\bin\XrxcPaRemoteInstaller.dll
HTMLLogger [01/18/2021 20:07:00.350]: parameter=/u /s "C:\Program Files (x86)\Xerox\bin\XrxcPaRemoteInstaller.dll"
HTMLLogger [01/18/2021 20:07:00.615]: Regsvr32exe_UnInstall[success]
HTMLLogger [01/18/2021 20:07:00.615]: installDir2: C:\Program Files (x86)\Xerox\fx\
HTMLLogger [01/18/2021 20:07:00.615]: Uninstall XeroxGetConfig.dll
HTMLLogger [01/18/2021 20:07:00.615]: [Regsvr32exe_UnInstall]
HTMLLogger [01/18/2021 20:07:00.615]: pvDLL=C:\Program Files (x86)\Xerox\fx\XeroxGetConfig.dll
HTMLLogger [01/18/2021 20:07:00.615]: parameter=/u /s "C:\Program Files (x86)\Xerox\fx\XeroxGetConfig.dll"
HTMLLogger [01/18/2021 20:07:00.944]: Regsvr32exe_UnInstall[success]
HTMLLogger [01/18/2021 20:07:00.944]: Uninstall XeroxSetConfig.dll
HTMLLogger [01/18/2021 20:07:00.959]: [Regsvr32exe_UnInstall]
HTMLLogger [01/18/2021 20:07:00.959]: pvDLL=C:\Program Files (x86)\Xerox\fx\XeroxSetConfig.dll
HTMLLogger [01/18/2021 20:07:00.959]: parameter=/u /s "C:\Program Files (x86)\Xerox\fx\XeroxSetConfig.dll"
HTMLLogger [01/18/2021 20:07:01.256]: Regsvr32exe_UnInstall[success]
HTMLLogger [01/18/2021 20:07:01.256]: [ReadValue]
HTMLLogger [01/18/2021 20:07:01.256]: ValueName: IRUNAS_CREATELOCAL
HTMLLogger [01/18/2021 20:07:01.256]: UpgradeCode: {9EA45A3F-9341-4D1B-8A40-A1CAB3AF68C5}
HTMLLogger [01/18/2021 20:07:01.256]: EightySixRegistry: True
HTMLLogger [01/18/2021 20:07:01.272]: DeleteAfterRead: True
HTMLLogger [01/18/2021 20:07:01.272]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Xerox\{9EA45A3F-9341-4D1B-8A40-A1CAB3AF68C5}, valueName: IRUNAS_CREATELOCAL, x86: True
HTMLLogger [01/18/2021 20:07:01.272]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox\{9EA45A3F-9341-4D1B-8A40-A1CAB3AF68C5}, x86: True, create: False, writeable: False
HTMLLogger [01/18/2021 20:07:01.272]: [GetKey] Success
HTMLLogger [01/18/2021 20:07:01.272]: [ReadValue] Success
HTMLLogger [01/18/2021 20:07:01.272]: tObj == null
HTMLLogger [01/18/2021 20:07:01.272]: Removing RunAsUser
HTMLLogger [01/18/2021 20:07:01.287]: [RemoveUser]
HTMLLogger [01/18/2021 20:07:01.287]: pvName: CWW Run As Account
HTMLLogger [01/18/2021 20:07:01.631]: [ERROR] RemoveUser[COMException]:The user name could not be found.
HTMLLogger [01/18/2021 20:07:01.631]: [ERROR] RemoveUser(COMException ErrorCode)=-2147022675
HTMLLogger [01/18/2021 20:07:10.303]: [ERROR] RunDosCommand[throwing exception]: RunDOSCommand[Exception]: ExitCode Returned:1
HTMLLogger [01/18/2021 20:07:10.303]: [ERROR] [CloseFirewall]exception: RunDOSCommand[Exception]: ExitCode Returned:1
HTMLLogger [01/18/2021 20:07:10.319]: [DeleteKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox\InstallParameters\, x86: True
HTMLLogger [01/18/2021 20:07:10.319]: [ERROR] [DeleteKey] Exception: Cannot delete a subkey tree because the subkey does not exist.
HTMLLogger [01/18/2021 20:07:10.319]: [DeleteKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox\InstallerTeam, x86: True
HTMLLogger [01/18/2021 20:07:10.319]: [ERROR] [DeleteKey] Exception: Cannot delete a subkey tree because the subkey does not exist.
HTMLLogger [01/18/2021 20:07:10.319]: [DeleteKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox\InstallRuntimeParams\, x86: True
HTMLLogger [01/18/2021 20:07:10.319]: [ERROR] [DeleteKey] Exception: Cannot delete a subkey tree because the subkey does not exist.
HTMLLogger [01/18/2021 20:07:10.319]: [DeleteKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox\InstallParameters\, x86: False
HTMLLogger [01/18/2021 20:07:10.319]: [ERROR] [DeleteKey] Exception: Cannot delete a subkey tree because the subkey does not exist.
HTMLLogger [01/18/2021 20:07:10.319]: [DeleteKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox\InstallerTeam, x86: False
HTMLLogger [01/18/2021 20:07:10.334]: [ERROR] [DeleteKey] Exception: Cannot delete a subkey tree because the subkey does not exist.
HTMLLogger [01/18/2021 20:07:10.334]: [DeleteKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox\InstallRuntimeParams\, x86: False
HTMLLogger [01/18/2021 20:07:10.334]: [ERROR] [DeleteKey] Exception: Cannot delete a subkey tree because the subkey does not exist.
HTMLLogger [01/18/2021 20:07:55.194]: [IMPORTANT] [DoAction] Install process complete
HTMLLogger [01/18/2021 20:07:55.210]: [DoAction] Exit code = 1603
HTMLLogger [01/18/2021 20:07:55.210]: [DoAction] Result type = Error
HTMLLogger [01/18/2021 20:07:55.210]: [ERROR] [DoAction] ERROR: Install error
HTMLLogger [01/18/2021 20:07:55.225]: [ERROR] Culture code [1058] could not be resolved
HTMLLogger [01/18/2021 20:07:55.225]: [WARNING] The default ResourceManager for Internationalization.Core was set to null
HTMLLogger [01/18/2021 20:07:55.225]: [ERROR] [Internationalization]ExceptionObject reference not set to an instance of an object.
HTMLLogger [01/18/2021 20:20:07.384]: [DoAction] Delete MSI - C:\Users\adm.bondarevmy\AppData\Local\Temp\tmp7EB4.tmp
HTMLLogger [01/18/2021 20:20:07.399]: [DoAction] Delete success
HTMLLogger [01/18/2021 20:20:07.399]: [IMPORTANT] [MSIInstallAction](Install Xerox CentreWare Web) DoAction complete!
HTMLLogger [01/18/2021 20:20:07.415]: [MSIInstallAction](Install Xerox CentreWare Web) UndoAction
HTMLLogger [01/18/2021 20:20:07.415]: [IMPORTANT] [UndoAction] uninstall the MSI
HTMLLogger [01/18/2021 20:20:07.415]: [RunDOSCommand]
HTMLLogger [01/18/2021 20:20:07.415]: pvCmd: C:\Windows\system32\msiexec.exe
HTMLLogger [01/18/2021 20:20:07.415]: pvDirectory: 
HTMLLogger [01/18/2021 20:20:07.430]: pvTimeOut: 1800
HTMLLogger [01/18/2021 20:20:07.430]: throwException: False
HTMLLogger [01/18/2021 20:20:07.759]: [ERROR] RunDOSCommand[Exception]: ExitCode Returned:1605
HTMLLogger [01/18/2021 20:20:07.759]: [RunDOSCommand] - Success
HTMLLogger [01/18/2021 20:20:07.759]: [IMPORTANT] [MSIInstallAction](Install Xerox CentreWare Web) UndoAction complete
HTMLLogger [01/18/2021 20:20:07.759]: [LamdaInstallAction] (Putting down UI inputs ) Undo Start
HTMLLogger [01/18/2021 20:20:07.759]: [IMPORTANT] [LamdaInstallAction] (Putting down UI inputs ) Undo Finish
HTMLLogger [01/18/2021 20:20:12.993]: msiLogName: C:\ProgramData\Xerox\InstallLogs\Xerox_CWW_6.3.13_MsiLog.txt
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