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phaze75
Member
Member

Automatic firmware update not working?

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Product Name: Other - specify product in post
Operating System: Windows 10 x64

Dear all,

the automatic firmware update of my WorkCentre 6515 does not seem to work properly. The system keeps telling me that the automatic updates are enabled, but the installed firmware (65.21.71) is not the actual one, that is downloadable via the drivers page (65.31.81). See below. There is no button that willl force a scan for new firmware, and I don't see if it does a regular check and if there is any data recieved from the Xerox servers.

image.png

image.png

Any advice?

Best regards.

 

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7 Replies
Joe Arseneau
Valued Advisor
Valued Advisor

Re: Automatic firmware update not working?

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The 6515 isn't automatic, all that shows is that you have as admin set the printer to allow upgrades, you still have to go get them and install them. 

The option to check for firmware is available in VersaLink, which the 6515 isn't (Its Surge), it doesn't have the memory to do things like the autoupdates and EIP apps etc. This is the reason why you need a tool/app to install firmware on it, as well as its little brother the Phaser 6510.

Which is why VersaLink products have lots more on that same page

1.JPG

 

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Joe Arseneau
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Automatic firmware update not working?

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Hi,

Use the Firmware Download Utility Tool from that page using an USB A/B cable and choose WC6515.

 

Gabi

phaze75
Member
Member

Re: Automatic firmware update not working?

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Thanks, connecting via USB worked!
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AndyE
New Member
New Member

Re: Automatic firmware update not working?

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WS 6515 is not an open in the current software . Nor is WS6510. Please advise.  Andy

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2Side
New Member
New Member

Re: Automatic firmware update not working?

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Latest software revision v5.3.6 the WC 6515 still  isn't listed (And this is 8 months after release - Shame on you Xerox for half baked support)

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_Rebecca924
Valued Member
Valued Member

Re: Automatic firmware update not working?

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Thank you i had the same problem.

Before asking the question it appear to me.

Thank you again.

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w.taylor
New Member
New Member

Re: Automatic firmware update not working?

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This is great but,what do you do is there is nothing but the following on my Workcentre 6515

 

Software updates are enabled.
 
Current Version: 65.10.41
Installed On: 04/05/2018 - 05:44 AM
 
 
I have no " Update with File Specified" OptionCapture.JPG
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