B225 no IP and no control panel login method configured

[TECHart]

Thank you, I'll contact them.

Best regards

[TammyL-Xerox · Accepted solution]

Hello TECHart,

Here is all the information I could find for the Czech republic found here on our world wide contact page.

Česká Republika

XEROX CZECH REPUBLIC s.r.o. BB Centrum, Budova Alpha Vyskočilova 1461 / 2a 140 00 Praha 4 info@xerox.cz Recepce +420 227 036 111

Obchodní oddělení: cze.sales@xerox.com

Oddělení HR: cze.hr@xerox.com

Kontakt pro média: cze.media@xerox.com

Servis: +420 800 125 125, +420 227 036 444, CZE.service@xerox.com, https://chester.xerox.cz

Spotřební materiál: +420 227 036 519 CZE.logistika@xerox.com

Papír a tisková média: +420 227 036 363 CZE.logistika@xerox.com

Nalézt lokálního prodejce

[TECHart]

Is there way to contact support via e-mail? I'm from Europe / Czech republic.

Thanks

[TammyL-Xerox]

Hello TECHart,

You will need to call into the support department @ 1-800-8221-2797.

[TECHart]

Hello TammyL-Xerox,

as I have mentioned, I cannot access any settings via Control panel, because there's no login method configured and I cannot access web UI because there's no IP configured.

Any other suggestions?

Thanks

[TammyL-Xerox]

Hello TECHart,

Please take a look at this article for resetting the printer back to factory defaults. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

[TECHart]

Hello,

I tried to install new MFP B225, skipped configuring control panel login method and then by mistake disabled getting IP from DHCP before setting static IP and saved.

Now I cannot set IP via control panel because not login method is configured and cannot acces web UI because no IP is set.

I there way to somehow reset printers factory defaults?

Thanks

Regars