cancel
Showing results for 
Search instead for 
Did you mean: 
TECHart
New Member
New Member

B225 no IP and no control panel login method configured

Jump to solution
Product Name: Xerox B225 Multifunction Printer
Operating System: Windows 10 x64

Hello,

I tried to install new MFP B225, skipped configuring control panel login method and then by mistake disabled getting IP from DHCP before setting static IP and saved.

Now I cannot set IP via control panel because not login method is configured and cannot acces web UI because no IP is set.

I there way to somehow reset printers factory defaults?

Thanks

Regars

0 Kudos
6 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: B225 no IP and no control panel login method configured

Jump to solution

Hello TECHart,

Please take a look at this article for resetting the printer back to factory defaults. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
TECHart
New Member
New Member

Re: B225 no IP and no control panel login method configured

Jump to solution

Hello TammyL-Xerox,

as I have mentioned, I cannot access any settings via Control panel, because there's no login method configured and I cannot access web UI because there's no IP configured.

Any other suggestions?

Thanks

0 Kudos
TammyL-Xerox
Community Manager
Community Manager

Re: B225 no IP and no control panel login method configured

Jump to solution

Hello TECHart,

You will need to call into the support department @ 1-800-8221-2797.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
TECHart
New Member
New Member

Re: B225 no IP and no control panel login method configured

Jump to solution

Is there way to contact support via e-mail? I'm from Europe / Czech republic.

Thanks

0 Kudos
TammyL-Xerox
Community Manager
Community Manager

Re: B225 no IP and no control panel login method configured

Jump to solution

Hello TECHart,

Here is all the information I could find for the Czech republic found here on our world wide contact page.

Česká Republika

XEROX CZECH REPUBLIC s.r.o. BB Centrum, Budova Alpha Vyskočilova 1461 / 2a 140 00 Praha 4 info@xerox.cz Recepce +420 227 036 111

Obchodní oddělení: cze.sales@xerox.com

Oddělení HR: cze.hr@xerox.com

Kontakt pro média: cze.media@xerox.com

Servis: +420 800 125 125, +420 227 036 444, CZE.service@xerox.com, https://chester.xerox.cz

Spotřební materiál: +420 227 036 519 CZE.logistika@xerox.com

Papír a tisková média: +420 227 036 363 CZE.logistika@xerox.com

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
TECHart
New Member
New Member

Re: B225 no IP and no control panel login method configured

Jump to solution

Thank you, I'll contact them.

Best regards

0 Kudos