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LB415 New Member
New Member

Backordered toner

Why is toner for the Xerox 700 in such short supply? Our orders for metered toner supplies are all backordered, not arriving for 4 weeks! We've had to call our local Xerox rep to get special shipments. Does anyone know why this is suddenly a problem? 

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4 Replies
Printfun Occasional Contributor
Occasional Contributor

Re: Backordered toner

My understanding is that the series of natural disasters in Japan has affected the supply chain. Even if the toner itself is not made in Japan, almost all of the chemicals that make up the toner are.

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kweather New Member
New Member

Re: Backordered toner

After doing some research online at other blog sites, it seems that the 700 was never supported like it should be. Other customers have been complaining that they were down of a whole week waiting for toner. We have had the 700 for a little over a year of a 5 year contract. It has been stressful, I have run out twice and have just run out again. I call the Reps. first and hope for the best. They blame Japan, and that is probably true, but I also don't think they realize that these machine (when running) are very good quality and I am using ours to capacity. Depending on what I am running, I will go through a lot of toner very quickly. We are beginning to regret getting this machine and are wondering if they have violated the contract by not providing supplies in a timely manner. Anyone else?

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Moderator PamY-Xerox
Moderator

Re: Backordered toner

Welcome to the community kweather! I have escalated your concern, regarding the toner, to our customer relations team who may be able to assist you. You will be contacted by email as soon as possible.



Thanks,
PamY-Xerox
Community Manager

Thanks,
PamY-Xerox

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mp183 New Member
New Member

Re: Backordered toner

We have the same problem with the toner.

The bigger problem is going to be with service.

Called early Friday and they said someone will get

back to us Monday??

 

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