An External Fiery is just a Windows PC, just give it an IP in the Windows control panel.
And make sure that the Windows Firewall has not been enabled, it will block the Fiery service from running.
I will check and see what the issue is,
my brother (network admin, at his job) did some pinging and the sorts. I was not in so was only told what he did.
I'll try that what you suggested and see if it's sorted. thanks
I've also installed an anti-virus Che led toake sure no viruses.
I tried to install the updates that FSM says I need no luck .
They are not installing.
I am now installing the 148 updates Windows sent which we have never installed since getting the Fiery and will let y'all know I'm hoping something works cause right now we are dead on the water.
Windows updates will break more than they will fix in most cases with a Fiery.
I still think you have the Windows Firewall enabled.