CWIS Inaccessible after firmware upgrade from xxxxx.100 to xxxx.105 in WC 3220

[zmahmood]

I have just now purchased xerox 3220. It came with 2.50.00.100 firmware. When I tried to set the SMTP there was no option for SSL. And without SSL I cant setup my gmail address. After going through the support forum I come to know that the device needs firmware upgradation. So I upgraded it to new firmware on your support site i.e 2.50.00.105. Before installation of firmware I can easily access my CWIS. But after successful installation of new firmware I can ping my machine successfully but cannot access it using CWIS. The CWIS option is enabled on the machine. I dont know how can I access it and check if http is enabled or not.

Please help me urgently in this regard.

Thanks

[Kimzi]

Hey you!

Print a Network Configuration Page, and you will see if the HTTP-protocol is enabled or not.

Best Regards

Kimzi

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[zmahmood]

Dear Mr Kimzi

Thnaks for your reply. In the network configuration page

IPP Information = enable

Raw TCP/IP Printing = enable

LPD Printing = enable

SLP Protocol = enable

IP Filtering = disable

Auto IP = Enable

SSDP = Enable

Ethertalk Protocol = Enable

I cannot find anything like HTTP protocol on the network configuration page.

Regards

[Kimzi]

Hi again!

Hmm, did you enable the cwis option after firmware upgrade? what about disabling the cwis option again and then re-enabling it?

Best Regards

Kimzi

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[zmahmood]

Dear Kimzi

I have done the disabling and enabling of CWIS on the machine but still the same problem. I can ping the machine but cant open the CWIS page.

Regards

[Kimzi]

What about this? Can you see the Http settings here?

1. Press Menu on the control panel, until you see Network on the bottom line of the display.
2. Press OK to access the menu.
3. Press the left/right arrow until you see Protocol
4. Press OK to access the menu
5. Press the left/right arrow until you see Http
6. Press Ok
7. Press the left/right arrow until you see enable
8. Press OK
9. Press Stop/Clear to return to ready mode

Best Regards

Kimzi

--------------------------------------------
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[zmahmood]

Dear Kimzi

Well I cant find any option of Http 

The options which I get under the network are

TCP/IPV4

IPV6

ETHERTALK

ETHERNET SPEED 

CLEAR SETTING

NETWORK INFO

CENTREWARE IS

i HAVE ALSO CHECKED OTHER OPTIONS BUT I COULDN'T FIND IT

Regards

[Kimzi]

Hey you!

Oh ok, it's probably the same as the "CENTREWARE IS" option, although it's named differently.

If the centreware option is enabled, what about trying to access CWIS from another computer?

Best Regards

Kimzi

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[zmahmood]

Dear Kimzi

This is the main problem which I cant understand that if CWIS is enabled why cant I access the machine. Is this a bug in the firmware. But the main thing is that no one reported about it. I dont know what to do now.

Do you know any way I can revert back to old firmware.

Regards

[Kimzi]

Hi again!

It could actually be several reasons, sometimes the web-cache is to blame, removing cookies and so forth can help when that happens.

Also when upgrading, the machine does mistakenly think its disabled even though its not, thats why I asked you to disable and enable again. (you could do these two steps again, disable CWIS and restart the machine, enable CWIS and restart the machine)

And when it comes to downgrading/upgrading you can do this when connected through USB.

Here you go:

To upgrade the firmware via a USB connection:

1. If necessary, click on the [Drivers and Downloads] link under the Product Resources section on this window to download the firmware update file for USB connections.
   
   NOTE: Two versions of the firmware upgrade file are available (one for USB connections and one for network connections). Make sure to download the file specified for USB connections.
   
   
2. Make sure the USB cable has been connected to the computer and the machine and that both devices are powered on.
   
   NOTE: If the Found New Hardware Wizard is displayed on the computer, click on [Cancel] to close the window.
   
   
3. Browse to the location of the downloaded firmware upgrade (.*exe) file, and then double-click on the file. The Firmware Upgrade Utility window will be displayed.
4. Click on the [Local (USB)] radio button.
   
   NOTE: The Firmware Upgrade Utility can only be used for USB connections. The utility cannot be used to upgrade the firmware over a network connection; disregard the Network radio button.
   
   
5. Click on the [F/W Update] button to start the firmware upgrade process.
   
   A "Flash Upgrade" message will be displayed on the machine's Display Screen for about one minute, and then an "Image Update Please Wait" message will be displayed for about five minutes.
   
   
6. After the firmware upgrade is complete, the machine will automatically reboot and an "Upgrade Complete" window will be displayed on the computer.
7. Click on the [OK] button to close the Upgrade Complete window.

Best Regards

Kimzi

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