Can't Access Workcentre 7655 Web Interface

[adamousman]

Hi,

I've been able to access the web interface for my Workcentre 7655 until recently.  I access it usually once a month or so, and tried recently with no success.  I verified that TCP/Ip is still enabled, as well as HTTP.  The IP address is 192.168.1.89 (as it has always been) but that address shows no result in the 3 different browsers (and two different computers) I have tried to access it from.

Is there a reason this would just stop working?

Thank you,

Adam

[Kimzi]

Hi you!

I'd see if HTTP might have been disabled for some reason, have a look HERE.

Best Regards

Kimzi

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[adamousman]

To make matters worse, the right half of my LCD screen is not responsive to touch.  I have tried recalibration and everything else I can think of.  At this point, I don't know how to see if HTTP is enable without the LCD screen working (other than looking at the configuration report).

And on a separate note, are these screens easily replaceable?  I'm aware the part could cost ~$1,000.

[fiery]

Assuming you can ping it and print but can't access the web page, then it probably needs a network controller software reload.

The cause of the unresponsive UI is the touch screen.

[nhat175]

Is there a procedure for the network software reload?