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kaika313 Valued Member
Valued Member

Cannot change SmartSolution data transmission hour and cannot test

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Product Name: Xerox Color 550/560/570 integrated Fiery Color Server
Operating System: Not Applicable

Hi, 

what could cause hour and start communication test to be greyed out in Smart eSolution like the attached image? Maybe there's some security or protocol setting that has to be edited?

Thank you

Kari

Schermata 2019-02-12 alle 11.38.26.png

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Cannot change SmartSolution data transmission hour and cannot test

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It's a known issue and the cause is unknown, as far as I know it has never been 100% figured out.

It can happen in many scenarios, but does happen even if none of the scenarios match. Some of which are:

1. incompatible firmware (SHA-2 needed), grab the latest here

2. HTTPs not enabled (Or cert encrypt not good enough) See here

3. No connection to internet from the copier (Gateway/DNS/Firewall/Proxy)

Basically, check the network settings and update the firmware.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
kaika313 Valued Member
Valued Member

Re: Cannot change SmartSolution data transmission hour and cannot test

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IT WORKED!

Thank you

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