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New Member
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Cannot login to the configuration manager

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Operating System: Windows 7

My university bought Xerox WorkCentre 3335 printer and during the installation I was asked to change the password. Pretty sure I used admin:admin and when I tried to login with that or the default credentials admin:1111 in the configuration menu or whatever it is called (the access key button), it didn't work. Is there a way this password can be reset? I don't find information on how to do that or contact you. It would probably need a factory reset. I tried #1934 (the diagnostic mode) and there is nothing important that could possibly help me.

SN: 3387977871

Also, why the heck would you need that retarded password mechanism IN A PRINTER? If it comes to me, I would never buy a such printer for personal usage. Thanks for wasting my day. A bit off topic, but your website/support service/whatever you call it, is zero: no livechat, no email address provided, no contact form or at least I didn't find one.

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Valued Advisor
Valued Advisor

Re: Cannot login to the configuration manager

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Hi,

To comply with 2020 California Password law (SB-327), the initial admin passwor is the machine serial number.  After that you can change it.

 

Gabi

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New Member

Re: Cannot login to the configuration manager

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Thank you very much, it worked! At least there are valuable people on this forum. They should've stated that on their website or at least in user docs. There is a possibility that the supplier might have exchanged the user docs somehow because there were 10 more printers of same type and they all had 1111 as default password.

What I said in the post above, I mean it. Xerox, you should improve your documentation, clean up all old posts with invalid information and add some support in the whole picture, because right now it's zero.
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