Cannot update firmware on 6515

[Garcia69]

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@JKTNOLA wrote: QuickPayPortal.com

Cannot update the firmware utilizing the instructions. Logged into the printer online as an admin. went to system tab, software tab.  Software is enabled however there is nothing else there to load the bin file to install the update.

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The devices have maximum WebUI download timeout of 500 seconds. When using a VPN, transmission speeds are slower and the time to transmit the upgrade file can exceed timeout.

[John69]

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@JKTNOLA wrote: ChoiceADVANTAGE App

Cannot update the firmware utilizing the instructions. Logged into the printer online as an admin. went to system tab, software tab.  Software is enabled however there is nothing else there to load the bin file to install the update.

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If you are trying to use a VPN connection between the PC and the printer, the firmware download will most likely fail.

[Geof_I]

Completely understand your question - Unfortunatley Xerox may not. 

When you go to the device webpage there is no facility to update the firmware even with 'Enabled' checked. I had exactly the same issue on my new-out-of-the-box device with firmware 65.51.61

You will need to use the Firmware Update Utility - this article should help - https://www.support.xerox.com/en-gb/article/en/x_6510_en-O10973

Note: If trying to go to the latest firmware on the 6515 then you may need to go through an intermediate version - be sure to read the text that goes with the latest firmware file as it explains and will also tell you which intermediate version to use.

:)

[CherylO-Xerox]

Hi JKTNOLA, 

Thank you for using the Support Forum. We have checked with our Firmware Team and they were able to download the release and it installed successfully. One thing to keep in mind is that if you are trying to use a VPN connection between the PC and the printer, the firmware download will most likely fail. The devices have maximum WebUI download timeout of 500 seconds. When using a VPN, transmission speeds are slower and the time to transmit the upgrade file can exceed timeout. What we can recommend is to establish a remote PC on your network. Then use the remote desktop to run the PC and upgrade machines from there. 

Please consider contacting your support centre for further assistance.

[JKTNOLA]

Cannot update the firmware utilizing the instructions. Logged into the printer online as an admin. went to system tab, software tab.  Software is enabled however there is nothing else there to load the bin file to install the update.