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Community Manager
Community Manager

Re: CentreWare Web Upgrade 6.5.19 Fails

Hello Matt,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

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CentreWare Web Upgrade 6.5.19 Fails

Product Name: Other - specify product in post
Operating System: Windows Server 2016 x64

We're having a problem with new C3070, C3570, C4570 devices where the CWW Discovery Scans are causing devices to 116-324 error and crashing them.  I've turned the Discovery Scans Off and it's stopped.

I'm now trying to upgrade to 6.5.19 from 6.0.7 to see if that helps the situation.

The install fails and looking through the logs, this seems to be the relevant part before it starts undoing everything:

HTMLLogger [02/07/2021 09:53:59.687]: Execute SQL
HTMLLogger [02/07/2021 09:53:59.687]: Executing SQL:
HTMLLogger [02/07/2021 09:53:59.703]: --
HTMLLogger [02/07/2021 09:53:59.750]: System.Data.SqlClient.SqlException (0x80131904): Column names in each table must be unique. Column name 'pt_windowEnabled' in table 'printerUpgradeTasks' is specified more than once.
HTMLLogger [02/07/2021 09:53:59.922]: [ERROR] RunDosCommand[throwing exception]: RunDOSCommand[Exception]: ExitCode Returned:9
HTMLLogger [02/07/2021 09:53:59.922]: [ERROR] CreateDatabase[Exception]:RunDOSCommand[Exception]: ExitCode Returned:9
HTMLLogger [02/07/2021 09:53:59.922]: [ERROR] Exception: RunDOSCommand[Exception]: ExitCode Returned:9
HTMLLogger [02/07/2021 09:53:59.937]: [ERROR] StackTrace: at Xerox.Installer.Platform.Core.CommandLine.RunDOSCommand(String pvCmd, String pvArgs, String pvDirectory, Int32 pvTimeOutSeconds, Boolean throwException)
HTMLLogger [02/07/2021 09:54:02.369]: [InstallExecuteUndo]


Anyone know how to workaround this?  Looking at the dbo.printerUpgradeTasks Table in SQL shows no data in it & that column is only listed once in the Table.

Alternatively as we've upgraded from v5 to v6 and so on, is there anyway to Export known printers, there error / alert history and import it into a new blank Database?  As running the install again and saying don't use the 6.0.7 database and make a new one does work.



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