CentreWare Web 'Usage Counter History report' showing 'No data' message.

[Tilbo7]

Hi,

when we run our Usage Counter History report in the Xerox Centre Web software, we don't get any printers appearing on the report, but only a message saying 'no data'.

We have checked the settings on the Network - Historical Data screen as per the

'Xerox CentreWare® Web Guide'  and they seem to be ok, but would there be any other flags/check boxes within the software that would need changed to get the report to run correctly?

Any help greatly appreciated,

thanks,

Paul.

[CherylO-Xerox]

Hi Paul,

Thank you for using the Support Forum. Please take a look at the support page for Centreware Web and see if you can find a solution.  If not you will need to contact your support centre for further assistance.

[MauricioG20639-GIS]

I have the same problem

[CherylO-Xerox]

Hi mb,

Thank you for using the Support Forum. If the information on the website for CentreWare Web listed above does not help then please consider contacting your support centre for further assistance.