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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-07-2018 02:41 PM

Re: CentreWare Web unable to send report but smtp test ok and using gmail as smtp server

Hello Stele.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: CentreWare Web.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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stele
New Member
New Member
‎02-28-2018 04:47 AM

CentreWare Web unable to send report but smtp test ok and using gmail as smtp server

Product Name: Other - specify product in post

Hi,

I just have a fresh install for CentreWareWeb last version 6.0.5

I have configured smtp server for emal and tested it successfully (i recived the test email).

When i try to schedule or just send a report i recive this error:

'Unable to send e-mail. Check the SMTP server settings and e-mail addresses.'

I can see the report in a web window but i cannot send it by email. I tryed several Maximum attachment size values

 

I started to suspect something wrong between CentreWare Web server and my smtp server when sending attachments and i wanted to try another smtp server with my gmail account but i cannot see any option about SSL TLS encryption so i don not think it is supported

 

Any help would be appreciated

 

 

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