Centreware Web 6.0.7 Install error code 52768

[carlos.done]

Good morning, I get the following error at the end of the installation of Xerox Centreware WEB

[alternapop]

I restarted the server and tried the install again and it finished. However something is wrong with the database.  When I went through the installer the db showed version 5.16 although it showed 5.9.22 the first time when the installer failed. This tells me that the db upgrade finished, or at least partially finished during the first failed install attempt.

After the CWW 5.16 install finished during the second attempt I rebooted the server and CWW isn't working. Windows is spititng out a bunch of errors and the db size is 'unknown MB' when I look at CWW Config Utility.

[alternapop]

I installed CWW 5.9.22 and am trying to install the latest version 5.16.  It gets past the Run As user, and test successfully, and gets past the database section, which also test successfully.  It runs the installer for a minute and then returns this error:

Internal Error 52768.  The installation failed and will now roll back.  Please check the log file for more error information.  Error:InstallServices[Exception]:The specified service already exists.

I've already read the installation instructions so please don't link them in a reply.

1. where is the log file? The installer manual doesn't say where to find it.

2. for uninstallation it didn't ask me about traps or SMart eSolutions. Are these the services it's talking about? How can I uninstall them manually?

Page 1-10 : "If the intent of the uninstall is to permanently remove, migrate, or perform a migration/upgrade, then it is recommended that you deregister traps and SMart eSolutions."

I checked Services and it's not clear if this is what the error is referring to.

I opened a support ticket and the response has been a little slow so I'm hoping to get a faster reply here.

Thanks!