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Centreware failing to send alert emials, tons of errors in the eevent log

We are running 5.9.22, and since ~9/1/2014 we have not been getting email alerts.

The Windws application event logs show the following errors (over and over again):

 

 

Xerox.CWWLib.AlertThreshold.ProcessAlertsOverThreshold(): Group. Exception is: System.InvalidCastException: Specified cast is not valid.
   at Xerox.CWW.CWWLib.Sql.GroupDB.FindParentNotSetToUseParent(Int32 iGroupID, Int32 iMode, Int32& iParentGroupID, Int32& iParentSelection, Int32& iParentPollingSettings, Int32& iParentHistorySettings, Int32& iParentAssetMgrExportSched, Int32& iParentAssetMgrExportEvent, Int32& iParentCommSelection)
   at Xerox.CWW.CWWLib.GroupDB.FindParentNotSetToUseParent(Int32 iGroupID, Int32 iMode, Int32& iParentGroupID, Int32& iParentSelection, Int32& iParentPollingSettings, Int32& iParentHistorySettings, Int32& iParentAssetMgrExportSched, Int32& iParentAssetMgrExportEvent, Int32& iParentCommSelection)
   at Xerox.CWW.CWWLib.AlertThreshold.RemoveInvalidAlertThresholdItems(AlertThresholdItems alertItems, AlertThresholdType alertThresholdType, ArrayList arGroupIDs) in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.9\Common\CWWLib\Mainline\Source\AlertThreshold.cs:line 1915
   at Xerox.CWW.CWWLib.AlertThreshold.ProcessAlertsOverThreshold(AlertThresholdType alertThresholdType, Int32 timeout) in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.9\Common\CWWLib\Mainline\Source\AlertThreshold.cs:line 294
 and Stack Trace is:    at Xerox.CWW.CWWLib.Sql.GroupDB.FindParentNotSetToUseParent(Int32 iGroupID, Int32 iMode, Int32& iParentGroupID, Int32& iParentSelection, Int32& iParentPollingSettings, Int32& iParentHistorySettings, Int32& iParentAssetMgrExportSched, Int32& iParentAssetMgrExportEvent, Int32& iParentCommSelection)
   at Xerox.CWW.CWWLib.GroupDB.FindParentNotSetToUseParent(Int32 iGroupID, Int32 iMode, Int32& iParentGroupID, Int32& iParentSelection, Int32& iParentPollingSettings, Int32& iParentHistorySettings, Int32& iParentAssetMgrExportSched, Int32& iParentAssetMgrExportEvent, Int32& iParentCommSelection)
   at Xerox.CWW.CWWLib.AlertThreshold.RemoveInvalidAlertThresholdItems(AlertThresholdItems alertItems, AlertThresholdType alertThresholdType, ArrayList arGroupIDs) in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.9\Common\CWWLib\Mainline\Source\AlertThreshold.cs:line 1915
   at Xerox.CWW.CWWLib.AlertThreshold.ProcessAlertsOverThreshold(AlertThresholdType alertThresholdType, Int32 timeout) in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.9\Common\CWWLib\Mainline\Source\AlertThreshold.cs:line 294

 

 

Sometimes, it is this error instead:

Error in SchedCustomerChargebackSyncDB.TransformXml:
Specified cast is not valid.
   at Xerox.CWW.CWWLib.Sql.GroupDB.FindParentNotSetToUseParent(Int32 iGroupID, Int32 iMode, Int32& iParentGroupID, Int32& iParentSelection, Int32& iParentPollingSettings, Int32& iParentHistorySettings, Int32& iParentAssetMgrExportSched, Int32& iParentAssetMgrExportEvent, Int32& iParentCommSelection)

 

 

We've made no changes to our SQL server.

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Community Manager
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Re: Centreware failing to send alert emials, tons of errors in the eevent log

Hi Althornin,

Thank you for using the Support Forum. If you are using IE 10 please make sure that compatability mode is enabled.  Please also review the information on unexpected errors.  If these suggestions do not fix your issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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