Hi Lightofhope,
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: ColorQube 8570.
Alternatively, you can visit our Contact Us page for other support options.
I have a ColorQube 8570 printer that I just got a few weeks ago. For some reason when I print certain file types, or off of certain website it only uses about 1/4 of my paper. It will re-scale everything to about 1/4 of my paper right in the center. Any idea why?