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Daniel P
New Member
New Member

Driver fail to install

Product Name: Phaser 3330
Operating System: Windows 10 x64

On a new computer, I have installed the Phaser 3330 printer and had no problem for a week.  After I got a message 'Driver unavailable' (free translation from french).  I notice that an update from Windows failed because of a printer driver. 

I removed all printer and restart the update, it went fine and complete.  When I tried to reinstall the printer, the driver failed to install.

I have tried to reinstall Xerox Print and Scan Experience to install the driver from the web as well as downloading directly to install manually with the same result.

I have successfully install the printer on another computer.  

Has any one have a solution ?

 

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3 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Driver fail to install

Hello Daniel,

If you have tried using the PCL or PostScript drivers and that didn't help either, have you tried use the Global Print Driver?

If that still doesn't help, I would recommend contacting Support to speak with an Analyst for more help: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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wmcole
Member
Member

Re: Driver fail to install

"Print and Scan Experience" absolutely refuses to install on my machine also (HP z840 workstation).  The driver itself installs properly from "XeroxSmartStart_1.5.49.0.exe" (be warned - use "Advanced" and select V3 driver if you use desktop applications like MS Office etc. otherwise you will be SERIOUSLY restricted as to what you can actually print). And "Print and Scan Experience" appears in the start menu, but when you run it all you get is a widow that tells you to "Install Printers" - i.e. it DOES NOT recognise that the driver is installed.  (See Pic)Print-n-Scan Exp Bug.JPG

(Well - I tried to upload a pic but typical "funky" Xerox software engineering seems incapable of that as well.)

I tried to install it separately from "XrxSetup_7.192.8.0_x64.msi".  The installer progress bar gets all the way to the end the says there has been an error (of course, being a VERY LAME installer it gives no hint of where to find an error code or explanation) then rolls back any files it tried to install.

I then thought maybe "XrxSetup_DesktopApp_x64.msi" was supposed to be a replacement for "Print and Scan Experience" but it, too, does the install almost to completion, report an error occured and rolls back.

So, you are basically stuck with driver functions you can access only through the "Devices and Printers" Properties panels.  The web host in the printer is pretty lame as well - you can't do much at all through it though you might expect you could change things like which paper sizes are loaded in which pages, etc.  The only way you can do that is at the printer front panel - a pain when you know there is different printer paper size loaded than the printer thinks and you have to walk all the way to the printer to futz with buttons to get your print out. Lame, Lame Lame.

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wmcole
Member
Member

Re: Driver fail to install

Probably due to Xerox inability to produce a driver package that actually installs correctly I now show on a daily basis:

"Xerox - Extension - 7.208.0.0 Failed to install - 0x800f020b"

on the Settings->Windows Update pane.

(Win 10 x64, HP z840 workstation, ethernet connected Phaser 6510.)

 

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