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wsmather New Member
New Member

Driver installed to "Unspecified Category"

Product Name: VersaLink B405 Multifunction Printer
Operating System: Windows 10 x64

Used Xerox Smart Start driver installer from this location:

https://www.support.xerox.com/support/versalink-b405/downloads/enus.html?operatingSystem=win10x64&fi...

The driver installed itself to "unspecified category." Cannot access any right-click menu options for the driver. Yet the printer seems to work.

Back when the printer was first purchased and connected, the printer was recognized and a driver installed automatically via a Windows WSD (web services for devices). But for the past month each time the computer was booted up it showed the printer as off line, and had to be powered off and on again (via unplugging and replugging) before it would print.

I deleted that driver, and used the Xerox Smart Start driver installer to install the correct, more specific driver instead.

The test print went fine, with the new driver listed as the default printer. And yet....   the driver is in an unspecified category, and can't be accessed for any right-click menu options.

This is a concern. Can someone help?

 

Thank you.

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Community Manager CherylO-Xerox
Community Manager

Re: Driver installed to "Unspecified Category"

Hello wsmather.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: VersaLink B405 Multifunction Printer.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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