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Equitrac Client for Mac OS Mavericks(10.9)

Hi There,

I would like to know if there is a uodated version of Equitrac Express client for Mac OS Mavericks. 

We are doing some testing and once we upgraded our test units to Mavericks it seems to have broken the client. We are getting errors that "unable to contact the DRE server".

 

I have completely wiped off the installation and reinstalled but when I try to add the printer queue using the EquitracPrinterUitilyX, I get the same error that DRE server is not contactable.

 

There is something in the Mavericks that seems to have broken the client. Please advise.

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Re: Equitrac Client for Mac OS Mavericks(10.9)

Hi There,

We got the same issue with the same error message.

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Re: Equitrac Client for Mac OS Mavericks(10.9)

I have this problem as well. Seems to be a known issue.

 

http://mygate.wingate.edu/wordpress/?p=115

 

 

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Re: Equitrac Client for Mac OS Mavericks(10.9)

I managed to contact equitrac support directly and our local Fuji xerox support. They acknowledge the issue and expect an updated client to be available by end of this year.
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Re: Equitrac Client for Mac OS Mavericks(10.9)

I contacted Equitrac too and they wrote me:

"We do not currently support Mavericks. We are looking at having that supported in Feb of 2014."

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Re: Equitrac Client for Mac OS Mavericks(10.9)

I suspect the community of Mac users who also use Equitrac is small. However, everyone of us needs to contact Equitrac and demand that they renew their support efforts for the Mac, most of us are paying steep maintenance fees. Even with all those maintenance fees, it appears Nuance/Equitac made a finacial decision to NOT hire Mac developers and update their Equitrac Mac client to support Mavricks. The Equitrac Pro update they released in March of 2014 does resolve an issue with Mountian Lion, but it does not correct the network connectivity issues with Mavricks. 

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Re: Equitrac Client for Mac OS Mavericks(10.9)

Mavericks is supported by Equitrac, below is the article in their knowledge base.

 

http://nuanceimaging.custhelp.com/app/answers/list/search/1/kw/mavericks/dym/1/

 

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Re: Equitrac Client for Mac OS Mavericks(10.9)

I was excited when i saw this link above but it is not for Equitrac Professsional. I have been calling them once a month since November and still no word on an Equitrac Pro Mavericks client.  Very frustrating to be paying montlhly for a product we can't use with our new computers and there is NO way to downgrade a new mac back to 10.8.

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Re: Equitrac Client for Mac OS Mavericks(10.9)

We have started the process of replacing Equitrac Professional with Sepialine Argos. Until finding Argos I did not think there were any products out there that could compete with Equitrac Professionals feature list. Argos does, and they are committed to a rapid upgrade cycle to stay compatible with Apple updates.Unfortunately Argos is just as expensive as Equitrac Pro. Xerox as a company is becoming more aware of Argos as an option, they may be able to offer it as part of a new Xerox contract. I don't work for Xerox but you may want to discuss this with your Xerox rep. http://www.sepialine.com/

 

With the recent rumor that Samsung may purchase Nuance, and Nuance's preexisting lack of support for the Mac, I can see nothing good coming in regards to Equitrac Pro and Macs. If Samsung, arguably the largest competitor to Apple, does buy Nuance, what do you think will happen to Mac support in Equitrac Pro? I guess we could hope Equitrac gets spun off.

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Re: Equitrac Client for Mac OS Mavericks(10.9)

And now we are on Yosemite 10.10. Anything yet? Over a year later and still not updated?

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