Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎05-11-2020 11:20 AM

Re: Error 121-312 PrimeLink C9065

Hello Salomonisch,

I see no one has responded yet so I would now recommend contacting the Support Department to speak with a Product Specialist regarding this issue.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Reply
Salomonisch
New Member
New Member
‎05-07-2020 07:13 AM

Error 121-312 PrimeLink C9065

Product Name: PrimeLink C9065/C9070 Printer
Operating System: Windows 10 x64

Hello,

unfortunately the device has decided not to start completely.
It only displays errors 121-312, similar to this: https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/WC-5325-error-121-312-urgent/td-p/200065

The suggestion respectively the key combination there does not work.

The problem will probably be a wrong setting (cost counter), which of course cannot be undone (since no access as admin).

Does anyone know how to delete the NVM at startup on this device? Or how to reset the config?

Many thanks in advance!

0 Kudos
Reply