Error Code 305 On Xerox Metered Supplies Webpage

[Lacy_Finnigan]

I sent Cathy a message with the requested information, and can update this post with the reason for the 305 website error for anyone else who was stuck in my situation.

[CathyO-Xerox]

Hello,

If you are still experiencing this error code for the site, please send me a private message with your device serial number and the name on the account. I will try and get some info on why you are receiving the message.

[Lacy_Finnigan]

I have the reason for the issue!

Xerox never responded, but I reached out to the leasing company that provided our machines, and apparently Xerox will not allow you to order more supplies if you have an active order that has not been fulfilled. Since we have yet to receive an order of black toner that was placed in December, we cannot create a new order for the supplies that we need after a month's time.

I cannot imagine why the website would be designed with that functionality, or why that reason is not published along with the error code. But it certainly doesn't make sense to me.

Hope this helps, CE3!

[CE3]

I have had this exact same experience and cannot get a hold of anyone to fix the issue. I also get hung up on every time I try to order over the phone. Xerox customer service is not helpful at all, I put in a ticket and have also not heard anything back. I am hoping they will see/reply to this thread since nothing else seems to be working to get these issues cleared up. 

[Lacy_Finnigan]

Terribly sorry! I forgot to add the link to the error itself. https://www.accounts.xerox.com/mss/system-error.jsf?errCode=305

We have used this website before, as recently as December, with no issue, and had not received any word that Xerox would be changing the website.

[Lacy_Finnigan]

Good afternoon!

Both I and the administrative assistant have been checking organizational Xerox account to attempt to order supplies, but despite refreshing the page, clearing cookies from Chrome browsers, and attempting to call or get access to this webpage since Thursday, 1/19/23, we have not met any success on any front.

The error that seems to be blocking all attempts to order supplies is attached in the screenshot below. 

We have submitted a ticket through the linked form, using one of our Xerox machine's serial numbers to complete the form, but we have not heard back yet. There doesn't seem to be any documentation on this error either, and nothing about the metered supplies webpage or ordering functionality being down.

Additionally, I've been hung up on by the Metered Supplies Team at the provided number.

Please advise a solution, thank you!