cancel
Showing results for 
Search instead for 
Did you mean: 
KORTX
New Member
New Member

Error to change admin's password

Product Name: WC6515
Operating System: Not Applicable

I logged in to the admin account with the serial number as the password.

And then, I tried to change the password.

But!!!!! It does not work.

The printer shows the following message, "Unable to continue. Try again later.".

How should I do?

5 Replies
_Rebecca924
Valued Member
Valued Member

Re: Error to change admin's password

Change the system administrator password at the control panel:

  1. Login as System Administrator at the control panel. Refer to Login or Logout as System Administrator from the Control Panel
  2. At the control panel touch screen, touch Device, then touch Tools.
  3. Touch Security Settings > Change Admin Password.
  4. If changing the password, type the old password.
  5. Type the new password, then type the password again to verify.
  6. Touch OK.
  7. Logout of System Administrator mode. Refer to Login or Logout as System Administrator from the Control Panel

If you want detailed information, then please visit the available link below.

https://www.support.xerox.com/en-us/article/en/x_alc80xx_en-O1304#:~:text=the%20Control%20Panel-,At%....

arcuri82@gmail.com
New Member
New Member

Re: Error to change admin's password

I am having exactly the same problem. My new 6515 printer is completely unusable now. 

What is the source of the issue: "Unable to continue. Try again later" ?

I tried everything, even trying to set the same password as the one for my account for this forum (at least 8 letters, some upper cases, digit and special symbols)... but still getting the same uninformative error. 

The link provided by Rebecca924 does not say anything about this error.

So what should I do? 

 

 

 

 

0 Kudos
arcuri82@gmail.com
New Member
New Member

Re: Error to change admin's password

more info, trying to do a factory reset as explained here:

https://forum.support.xerox.com/t5/Security-Accounting-Auditron/Xerox-6515-lost-admin-password/td-p/...

ie, hold on Home button for 10ish seconds, and then do  "Service" login with default password "6789". but then, guess what? whatever I try to access there (eg Devices->Resets or Devices->General) I get the "Unabe to contiune. Try again later" 

 

 

0 Kudos
gabiene
Valued Advisor
Valued Advisor

Re: Error to change admin's password

Hi,

Check yto see if there is no job in progress.

 

Gabi

arcuri82@gmail.com
New Member
New Member

Re: Error to change admin's password

Hi Gabi,

 thx! that was it!

By default, the printer tried to print a page (or maybe i tried a test one, don't remember), but didn't put any paper yet in the tray... once I cancelled everything in the job list, it worked. 

0 Kudos