Exception Report

[E49418]

Joe - did you recently upgrade the firmware? I did not have this problem until I upgraded to v.3.50.03.01.

[E49418]

Cheryl - I would think that as a Xerox representative you would have checked the 3215 forum and pointed us to the answer.

I did as you suggested but there is nothing in the 3215 support area for "Exception Report" or "Assert Log". 

Can you please follow up on this and share a definitive answer? I'm sure since there are now 3 of us having this same  issue that it's pretty widespread.

Thanks.

[CherylO-Xerox]

Hello Joe.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 3215.

Alternatively, you can visit our Contact Us page for other support options.

[ShaneO]

Getting similar errors need help and suport for this. Some help would be great.

Thanks in advance.

Regards.
Shane.

[joe.stroop@gmail.com]

Every 3 hours my 3215 prints an “Exception Report” that contains no useful information. The main heading is “Assert Log Information.” Next is a heading, “Task Name: tNet, Exception type: Data Access Abort.” Next is the column heading “Call Stack,” followed by 16 lines of hex code. There is no English-language explanation of what the exception is. Can you PLEASE tell me how to disable this report? It is unhelpful and is wasting my printer paper.