hello forum . I am retiring 4 Workcentre 5335 Copiers. i would like to donate them and i want to make sure that all company information has been removed . I know the admin password and can get into the menu , but i cannot seem to find any option to wipe the printer back to factory setting . alternativaly i could go in and manully wipe the setting on one of them and then go thru the clonning process ,, but that seems like alot of work . i am not tryting to reset any page counters or anything not legit . There must be a way to do this . I really dont want to have to pay for a service call ..
can anyone help
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I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.
Hello all I am replying to my own topic because i found the answer . I did call Xerox and they would not help me because the machines were listed as being on Contract with Carr-Xerox. i called Carr Xerox and they wanted to charge me because the contrats are expired . I really hope this help someone else .
here is the Solution
When the Machine is on Hold down the 0 for 6 seconds and then press the Start Button
enter the password 6789 and press confirm
press the machine status button , select the tools tab , then
this will bring you to the menu where you can wipe all data
I did choose wipe all data but ti still did not wipe everything. I went back in the menu and choose erase NVram and choose systen and that seemed to de the trick .