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edoitaly
New Member
New Member
‎05-21-2020 10:37 AM

Fatal fail during firmware update WorkCentre 6515

Product Name: WorkCentre 6515
Operating System: Windows 10

Hi,

I was performing a firmware updare via USB Stick and I've got a "FATAL FAIL".

Now it I try to boot the printer it the system freezes during the startup phase showing only the logo screen.

It is possible to enter the alternative menu but if I retry the update the firmware it always freezes at 50% with the words "FATAL ERROR".

Any idea how to fix it?

Thank you

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CathyO-Xerox
Community Manager
Community Manager
‎05-28-2020 11:16 AM

Re: Fatal fail during firmware update WorkCentre 6515

Hello edoitaly,

I would recommend contacting the Support Department at 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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