I searched our online knowledge base and you have tried everything already that we can suggest, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100
My printer keeps giving me the error 092-310 Clean the CTD Sensor. I found a video tutorial, cleaned the sensor according to the video, but still have no resolution. I also tried turning off the printer for a minute. Any other ideas???