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CDonofrio
New Member
New Member

Fault Code 316.702.68 - AltaLink C8170

Product Name: Xerox AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Windows 10

Hi, 

We have an AltaLink C8170 that's showing a persistent fault code 316.702.68. 

I haven't been able to dig up any information on this one, but it seems to generate at least once every hour or so; no consistent interval that I can discern.

Occasionally, we'll also see fault code 303.777.00 mixed in there which appears to be power related.

Wondering if anyone has seen that first fault code before and if there might be a relationship between these two? 

I'm seeing occasional network drops and a sometimes unresponsive Remote Control Panel when logged in which is what triggered this particular investigation. 

Thanks!

 

 

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gabiene
Valued Advisor
Valued Advisor

Re: Fault Code 316.702.68 - AltaLink C8170

Hi,

Switch off, then switch on the machine,

Refer to the Active Messages and Fault History to determine under what situation the fault is occurring.

The fault is related to a specific job, client or Page Description Language (PDL).

Reload the software,

Ask the customer to reload the print driver on the affected workstation.

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