Switch off, then switch on the machine,
Refer to the Active Messages and Fault History to determine under what situation the fault is occurring.
Reload the software,
Ask the customer to reload the print driver on the affected workstation.
We have an AltaLink C8170 that's showing a persistent fault code 316.702.68.
I haven't been able to dig up any information on this one, but it seems to generate at least once every hour or so; no consistent interval that I can discern.
Occasionally, we'll also see fault code 303.777.00 mixed in there which appears to be power related.
Wondering if anyone has seen that first fault code before and if there might be a relationship between these two?
I'm seeing occasional network drops and a sometimes unresponsive Remote Control Panel when logged in which is what triggered this particular investigation.